Please note that TRB Chemedica (UK) Ltd only supplies customers within the United Kingdom and Republic of Ireland. For sales enquiries from outside the British Isles please visit www.trbchemedica.com
Are you a Patient?
If you are a patient please go to the page "FAQ How to get Ostenil" in the "Patients" section at the top right in the navigation area. Here you will find further information on how to get OSTENIL®.
Are you a Business or a Health Professional?
If you are a business or a health professional, this is the page for you right here. Please read on for your options:
To place an order please contact your usual wholesaler as most of our products will be available through them.
If you wish to order direct from TRB Chemedica (UK) Ltd you can set up an account with us by sending your order in writing via email to firstname.lastname@example.org, by fax to 0845 330 7557, or by post to our address below. We will then contact you again to request some information about you and also the pre-payment for your first order. For most items we will insist on a minimum order quantity.
As the only manufacturer-appointed distributor of the OSTENIL® range products in the UK, we always maintain ample stocks for immediate dispatch. Typically, any orders placed before 1.00 pm on a working day will be delivered on the next working day. Orders placed over the weekend or bank holidays will be dispatched on the next possible working day for delivery the following working day. You can view a list of Bank Holidays and Office Closures here. Deliveries to the Isle of Man, Channel Islands, Northern Ireland, or the Irish Republic may take an extra day or two because of longer transit times.
We use UPS as our courier company. If you are having your order delivered to a residential address, then please note that if no one is available to sign for the parcel your order will be left at a nearby UPS Access Point for collection at your convenience.
However, there may be delays due to reasons which are out of our control. Please also refer to our Terms & Conditions of Sale which apply at all times.
Prescription, Product Licensing, Pricing, NHS Reimbursement:
OSTENIL® injections are classed as a Class III medical device, not a medicine. This is why Extended Scope Physiotherapists and other clinicians who have had training in intra-articular injections don’t necessarily also need to have a prescribing license in order to administer viscosupplementation.
For OSTENIL® TENDON peritendinous injections, however, we recommend the use of ultrasound equipment to ensure correct placement of the hyaluronan close to the affected tendon and thus the best possible treatment outcome.
All our products are CE-marked medical devices manufactured in the EU and in Switzerland, and are licensed for sale within the EU.
Most of our products are listed in the Drug Tariff, MIMS, C&D, and the BNF.
Brexit Contingency Plan:
TRB Chemedica UK has made provisions for the possibility of a "hard" Brexit which address a number of questions our customers may have. Please click here to view our Brexit Contingency Q&A Form.
For any products not stocked by wholesalers, or for any problems or questions, please find our contact details below:
TRB CHEMEDICA (UK) Ltd
Lymedale Business Park
Hooters Hall Road
Tel 0845 330 7556
Fax 0845 330 7557
General enquiries: email@example.com