Answers to FAQs on how to get OSTENIL®
How can I get any of the OSTENIL® injections?
All OSTENIL® products have to be administered by a suitably qualified clinician. This might be your GP, a Specialist Nurse, a Consultant, or a qualified Physiotherapist or Podiatrist who will usually order the syringes on your behalf. Alternatively, you can obtain a prescription and take this to your local pharmacy where it can be ordered for you. You will then have to take the syringes back to the clinician for injection into the affected joint.
Can I buy OSTENIL® direct from
Yes, you can, if both you and the clinician treating you are resident in the United Kingdom, Isle of Man, Channel Islands, or Republic of Ireland. (For other countries please see the next question.)
Please also note that during the ordering process you must acknowledge that OSTENIL® injections have to be administered by a suitably qualified clinician. This is because joint injections require special training and, ideally, imaging equipment. Furthermore, please ensure that you have obtained prior authorisation from your injecting clinician, to purchase OSTENIL®.
Payment is via PayPal, or as a guest using your credit card. Just go to the Product Page (click on the Drop-Down Menu under "Products" at the top left in the navigation area), e.g. OSTENIL® PLUS, and click on the "Add to Basket" button. This should add the item to the Shopping Basket. If after that you click on the "Shopping Basket" icon at the top right you can then complete your order by following the instructions on the pages.
If you experience any problems during the process, please first check your browser settings. You can also contact us on firstname.lastname@example.org .
Can I buy OSTENIL® for treatment in my home country (not in the UK or ROI)?
If you live in another country, or if you wish to buy OSTENIL® for a relative or friend who lives in another country and will be treated there, then please note that we do not export. However, OSTENIL® products may be available in your country, too. For contact details of subsidiaries or distributors around the world, please visit the website of TRB Chemedica International on www.trbchemedica.com.
When will I receive my order?
As the only manufacturer-appointed distributor of the OSTENIL® range products in the UK, we always maintain ample stocks for immediate dispatch. Typically, any orders placed before 1.00 pm on a working day will be delivered on the next working day. Orders placed over the weekend or bank holidays will be dispatched on the next possible working day for delivery the following working day. Deliveries to the Isle of Man, Channel Islands, Northern Ireland, or the Irish Republic may take an extra day or two because of longer transit times. You can view our Bank Holidays and Office Closure Days here.
We use UPS as our courier company. Please note that if no one is available to sign for the parcel your order will be left at a nearby UPS Access Point for collection at your convenience.
However, there may be delays due to reasons which are out of our control.
Due to the unprecedented and unpredictable situation we find ourselves in at the moment, we are experiencing delays on some shipments reaching our customers, because of the demand currently being placed on delivery services. Once your order has been placed, our logistics team will be in touch with a scheduled delivery date. Please note, however, that there may be delays in delivery as mentioned, which are out of our control.
With this in mind, we recommend that patients only book appointments with their clinician once orders have been delivered.
Please bear with us and be rest assured that we are doing everything we can to provide you with the best service possible.
Please also refer to our Terms & Conditions of Sale which apply at all times.
Are OSTENIL® products available on the NHS?
Yes, they are. Please ask your GP for further details.
Which NHS doctors can give me OSTENIL® injections?
TRB Chemedica cannot supply a list of NHS doctors who can administer OSTENIL®. But you are very welcome to print off our OSTENIL® leaflets (please scroll down this page) or any other page on our website and take the information to your GP or Consultant for discussion and consideration. They will then advise you as to whether they consider OSTENIL® a suitable treatment option for you.
Is there a private clinic in my area that can inject OSTENIL®?
You can help us find an Ostenil Approved Clinic for you. Just enter your details on this form and we will locate your nearest clinic and let you know by email where you can receive genuine OSTENIL® injections. The clinics we recommend only use OSTENIL® products which are authenticated and supported by TRB Chemedica UK.
What does "genuine OSTENIL® injections" mean ?
As from June 2019, only OSTENIL® and OSTENIL® PLUS injections showing the UK flag will be classed as "genuine" and will be supported by TRB Chemedica UK. OSTENIL Approved Clinics which we tell you about via our enquiry form here will only use OSTENIL® products which are authenticated and supported by TRB Chemedica UK.
My private medical insurance refuses to fund my injection. What should I do?
If your GP or other clinician tells you that they believe that private medical insurers will not reimburse OSTENIL® or OSTENIL® PLUS injections and, as a result, may only consider OSTENIL® if you are a self-funding patient, you may want to direct them to this website: www.ccsd.org.uk. The "Clinical Coding & Schedule Development Group" provides the specific codes used by the four major insurers (BUPA, Aviva, AXA-PPP, and VitalityHealth) for injecting a viscosupplement into a joint with or without guidance.
The relevant codes can be found by clicking the ‘procedural’ (green) tab and entering ‘Viscosupplement’ in the search box. The codes that come up are:
W9032 – Injection of viscosupplement into joint WITH image guidance
W9033 – Injections of viscosupplement into joints WITH image guidance (bilateral)
W9042 – Injection of viscosupplement into joint
W9043 - Injections of viscosupplement into joints (bilateral)
These codes are used by AXA-PPP, Aviva, and VitalityHealth. The code for BUPA is AA663, which has to be used in conjunction with W9030 (joint injection under guidance), or W9040 (joint injection without guidance). If you go to the individual insurers websites then you can also see how much they pay for using each of the codes and what restrictions there are.
However, the insurers will have their own specific policy regarding applicable clinical circumstances and products to be used.
BREXIT Contingency Plan:
TRB Chemedica UK has made provisions for the possibility of a "hard" Brexit which address a number of questions our customers may have. Please click here to view our Brexit Contingency Q&A Form.